Effective Date: 10/10/2025
Last Updated: 10/10/2025
Autism Response Team (“we,” “us,” “our,” or “ART”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website autismresponseteam.com or use our services.
1. How We Collect Your Personal Information
We collect information about you in several ways:
Direct Collection
- Website Forms: When you fill out contact forms, request services, or schedule appointments on our website
- Email Communications: When you email us at info@arttx.org or subscribe to our newsletters
- Phone Conversations: When you call us or provide information during phone consultations
- In-Person Interactions: When you visit our facilities or attend our events
- SMS Opt-In: When you provide consent to receive text messages through verbal agreement, online forms, or paper forms
Automatic Collection
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities
- Server Logs: Our web servers automatically collect information such as IP addresses, browser types, and access times
- Analytics Tools: We use tools to analyze website usage patterns and improve user experience
2. What Personal Information We Collect
We may collect the following types of personal information:
Contact Information
- Full name
- Email address
- Phone number(s)
- Mailing address
Service-Related Information
- Information about the individual receiving services
- Age and date of birth
- Disability and diagnostic information (as needed for services)
- Insurance information (if applicable)
- Emergency contact information
Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website addresses
- Pages visited on our site
- Time and date of visits
Communication Preferences
- SMS/text messaging consent
- Email subscription preferences
- Preferred method of contact
3. How We Use Your Personal Information
We use the collected information for the following purposes:
Service Delivery
- Providing autism response services and support
- Scheduling and managing appointments
- Coordinating care and interventions
- Communicating about service updates and changes
Communication
- Responding to inquiries and requests
- Sending appointment reminders
- Providing important updates about our services
- Sending newsletters (with consent)
Business Operations
- Improving our website and services
- Analyzing service effectiveness
- Maintaining records as required by law
- Processing payments and insurance claims
Legal Compliance
- Meeting regulatory requirements
- Protecting our legal rights
- Responding to legal requests
4. How and Why We Share Personal Information with Third Parties
We respect your privacy and limit sharing of personal information. We may share your information with:
Service Providers
- Technology service providers who help maintain our website and systems
- Communication service providers for SMS and email delivery
- Payment processors for billing services
- Professional consultants (attorneys, accountants) as needed
Healthcare Partners
- With your consent, we may share information with other healthcare providers involved in care coordination
- Insurance companies for billing purposes (when applicable)
Legal Requirements
- Government agencies when required by law
- In response to valid legal processes such as subpoenas or court orders
- To protect the rights, property, or safety of Autism Response Team, our clients, or others
Important Notice
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. SMS Consent and Communications
SMS Consent Statement
Your SMS consent and phone number will NOT be shared or sold to any third party or affiliates for marketing purposes. Upon granting consent to receive SMS communications from Autism Response Team, your phone number and consent will remain confidential and will only be used to facilitate communication with you regarding our services.
Types of SMS Communications
After obtaining your consent, we may send the following types of messages:
Service Updates
- Appointment confirmations and reminders
- Schedule changes or cancellations
- Service availability notifications
Example Messages
- “Hi [Name], this is a reminder about your upcoming appointment with Autism Response Team on [Date] at [Time]. We look forward to seeing you!”
- “ART Alert: Your scheduled session has been confirmed for [Date]. Reply STOP to opt out.”
Message Frequency
You may receive approximately 5-10 messages per month related to your services and appointments. However, the frequency may vary depending on your scheduled services and communication needs.
Opt-In Methods
You may opt-in to receive SMS messages from Autism Response Team in the following ways:
- Verbally, during a phone conversation with our staff
- By submitting an online form on our website
- By filling out a paper form at our facility
- By texting “START” to our designated number
Opt-Out Methods
You can opt-out of receiving SMS messages at any time:
- Reply “STOP” to any SMS message you receive
- Contact us at info@arttx.org or (877) 772-7889
- Update your preferences through our website
Help and Support
- For assistance, reply “HELP” to any SMS message
- Sample HELP response: “For further assistance, please visit our website at autismresponseteam.com or contact us at 888-898-4591.”
Standard Messaging Disclosures
- Message and data rates may apply
- Messaging frequency varies
- Carriers are not liable for delayed or undelivered messages
- For support, email info@arttx.org
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:
- Secure SSL encryption for data transmission
- Password-protected access to personal information
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
- Secure disposal of personal information when no longer needed
7. Data Retention
We retain personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Medical and service records are retained in accordance with Texas state law and professional standards.
8. Your Rights and Choices
Access and Correction
You have the right to:
- Request access to your personal information
- Correct or update inaccurate information
- Request a copy of your information
Communication Preferences
- Opt-out of marketing communications at any time
- Choose your preferred method of contact
- Update your SMS consent preferences
Data Deletion
You may request deletion of your personal information, subject to legal retention requirements and ongoing service needs.
9. Children’s Privacy
Our services often involve children with autism spectrum disorders. We collect information about minors only with parental or guardian consent and handle such information with special care in compliance with applicable laws, including COPPA when applicable.
10. Cookies and Tracking Technologies
Our website uses cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information is collected
- The right to delete personal information
- The right to opt-out of the sale of personal information (Note: We do not sell personal information)
- The right to non-discrimination for exercising privacy rights
13. Texas Privacy Considerations
As a Texas-based organization, we comply with all applicable Texas privacy laws and regulations, including those related to healthcare information and services for individuals with disabilities.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on our website
- Updating the “Last Updated” date
- Sending an email notification (for material changes)
15. Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Autism Response Team
Email: info@arttx.org
Phone: (877) 772-7889
Website: autismresponseteam.com
16. Consent
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
This Privacy Policy is provided in English. In case of any discrepancy between English and translated versions, the English version shall prevail.
Autism Response Team is committed to accessibility. If you need this Privacy Policy in an alternative format, please contact us at info@arttx.org.
